Cashmere FAQ's

Is cashmere hard to care for?

No, but cashmere is a luxury fabric that’s meant to last, so it should be treated with care. Hand washing is the best way to keep your cashmere looking new. Follow our easy step by step care guide and your cashmere will last for a lifetime.

Can you machine wash cashmere?

We don’t recommend machine washing, but if time is precious then our advice would be: turn your garment inside out in a wash bag and choose the most delicate setting for wash and spin – at 30ºC/86F. Finish by following our instructions above.
Gassato and Featherweight garments are not suitable for machine washing.

What is pilling?

Pilling is the tiny balls of fluff that build up over time. It’s actually the cashmere fibres naturally shedding, caused by wearing, not washing, and is not a sign of inferior quality. Our cashmere comb is all you need. Simply lay your cashmere flat and run the comb over the surface to refresh its finish. Over time the pilling will reduce and your cashmere will look flawless for longer.

What is the best way to store cashmere?

Caring between washing and wearing is also important. Always store when it’s freshly cleaned, so it’s free from perfume, body oils and deodorant. Gently fold your cashmere and place in our breathable zipper bag with some of our cedar balls – a natural repellent for bugs and moths.

What is the sale returns policy?

During our sale period we will happily offer an exchange or refund on items returned within 7 days of receipt. Freepost labels are not provided during sale periods.

Follow our easy 3 step guide to caring for your cashmere

Pre wash

Hand wash

Finish

Step 1

Remove pills with our cashmere comb.

Lay your knit flat and gently glide the comb over the affected area to remove pill balls.

Cashmere Comb

$6.50

Step 2

Turn your sweater inside out.

Prepare a basin of tepid water plus a generous capful of our specially formulated cashmere wash.

Submerge, swishing gently with your hands before leaving to soak for around 5 to 10 minutes.

Rinse thoroughly using the same method as washing, press out the excess water, but do not wring.

Lay your knit out flat to dry, away from sunlight. Reshape while damp – never hang your cashmere as it will distort the shape and fit.

Cashmere Wash

$15

Step 3

Caring between washing and wearing is also important.

Always store when it’s freshly cleaned, so it’s free from perfume, body oils and deodorant.

Gently fold your cashmere and place in our breathable zipper bag with some of our cedar balls – a natural repellent for bugs and moths.

Pure Sweater Bag

$10

24 Cedar balls with bag

$12