SHIPPING WITHIN THE US
|Standard||7-10 Business Days Untracked||$10.00 or FREE when you spend over $150|
|New Premium Tracked||4-6 Business Days tracked||$15.00 or $5 when you spend over $150|
|New Express Tracked - Requires a signature||2-3 Business Days tracked||$25.00 or FREE when you spend over $1000|
WITH LOVE FROM HARROGATE
All our products are lovingly designed, packed and shipped from Harrogate, England. Our cashmere garments are made to the highest standards in Inner Mongolia (China), the home of our goats, with the ideal climate to grow the densest, finest cashmere in the world. Our other garments are carefully sourced and crafted in the United Kingdom (Great Britain), Bulgaria, India, Lithuania, Portugal, Romania, Tunisia and Turkey. We regularly visit our factories to ensure that they are high quality, safe places and that they adhere to high ethical standards.
Although we do our utmost to prevent custom fees, some packages may be subject to import duties and taxes, which are levied by US Customs at the time the shipment arrives. If this does occur we will reimburse you in full on receipt of proof of payment.
WHAT IF I’M NOT IN WHEN MY PACKAGE IS DELIVERED?
Most Pure Collection packages are sent via USPS and will fit into a mailbox. If the package is too big, and no-one is home, the mailman will leave it outside your house. USPS deliveries can also be sent to an alternative PO Box address.
If your order is over a certain value your package maybe sent express delivery via DHL. For this service we require a full street address. If you miss your package DHL will leave a card so you can arrange a more convenient delivery time.
SHIPPING OUTSIDE THE US
Overseas (except UK): Within 21 days: $20
Shipping within UK: Within 7 Days: $8
Overseas delivery (except UK) are delivered by Royal Mail International. To obtain additional country specific delivery information you can visit www.royalmail.com