All About Cashmere Ltd. and other group companies such as Pure Collection Limited (“we”, “us”, “our”) are committed to protecting the security and privacy of your information. We are a data controller and by shopping with us you are agreeing to our terms and conditions, in particular our use of your information as outlined below.
INFORMATION WE COLLECT AND HOW WE COLLECT IT
When you place an order for our products, register for an online account, sign-up for emails, enter our competitions, request a catalogue, contact Customer Services, engage with us on social media, shop in our stores or browse our website, we collect information about you. This includes;
Personal information such as your name, title, address, email address and phone number;
Purchase history showing what you bought from us, when you bought it, how you paid and what you returned;
Contact history showing details of when and why you contacted Customer Services which includes monitoring and recording calls to our Customer Service Team;
Tracking information when you browse our website such as your browser type, IP address, the type of operating system you use, the domain name of your Internet Service Provider and pages visited on the site.
We also receive data from third parties who provide us with names and addresses of people who might be interested in our products and who have indicated that they wouldn’t mind receiving offers from us.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide the data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
HOW WE USE YOUR PERSONAL DATA:
1) Order Processing. We need your personal details in order to perform our contract with you, i.e. to deliver your purchases to you and to send you service messages by email, phone or text.
2) Direct Marketing. We’d like to keep you up-to-date with new products, offers, sale previews and in-store events by post, telephone, email and social media. Using your details for Direct Marketing is considered to be a legitimate business interest under the GDPR. You can ask us to stop sending you direct marketing communications at any time by emailing your full name and address to firstname.lastname@example.org or by contacting Customer Services toll free on 1-866-864-8199 . You can also opt out of receiving email communications at any time by clicking on the unsubscribe link at the bottom of our emails. Please note that catalogues are printed in advance so it can take up to 6 weeks for mailings to cease. For emails it may take up to five working days.
3) Automated Decision Making. We do not undertake automated decision making but we do have a legitimate business interest in using profiling to better understand our customers and what products you might be interested in, to tailor our future marketing communications and to help us find potential new customers. All final decisions are made by our team, not by machines. You can opt out of profiling at any time by emailing email@example.com or by contacting Customer Services toll free on 1-866-864-8199.
Sharing your personal data
There are a number of circumstances in which we may share some of your personal data with other companies;
As an essential part of being able to provide our services to you, for example with;
Shipping companies so we can get your parcels to you;
Professional service providers such as marketing agencies, advertising partners, IT companies, lawyers and accountants who help us run our business;
Law enforcement and fraud prevention agencies so we can help tackle fraud;
US Customs, regulators and other authorities who require reporting of processing activities in certain circumstances; and
We occasionally ask outside research companies to contact you on our behalf for your opinions on our products and services.
We may transfer your data to companies within our group and/or affiliated companies.
In the unlikely event that our business assets are sold or purchased by another company, our data records will be sold as part of our business. Similarly, if we acquire or set up additional trading entities, data records held by All About Cashmere Ltd. may be sold, transferred or licensed.
Keeping us up-to-date
It is important that you keep us up to date with any changes to your personal data. Please contact Customer Services on 1-866-864-8199 toll free.
How we protect your personal data
We know how important data security is to our customers and we will take all appropriate steps to protect it. These steps include;
Securing our data to recognised industry standard SQL;
Ensuring our employees are aware of their privacy and data security obligations;
Complying with the Payment Card Industry (PCI) standards;
Regularly monitoring our system for possible vulnerabilities and attacks, and carrying out penetration testing to identify ways to further strengthen security.
How long will we keep your personal data?
We will keep your personal data to fulfil our contractual obligations with you and then a period of time thereafter in order to meet any legal or regulatory obligations (such as warranty cover, tax or audit purposes). In any event we envisage keeping your personal data for a minimum period of six years from the date of your last transaction.
We record telephone calls for training, quality assurance and fraud prevention purposes. We keep call recordings for 4 months.
Where you’ve requested a catalogue or to join our email list we will keep your personal data for three years before deleting it, if we’ve not heard from you further within that period of time.
Transferring your data outside the EU
We may transfer your personal data outside the European Economic Area only when we have a lawful basis to do so, such as providing data to organisations in the US who are members of the EU/US Privacy Shield. We may also rely on the appropriate safeguards in Article 46 or where they do not exist the performance of a contract where the transfer is necessary for those purposes.
We also work with suppliers and partners who may make use of cloud and/or hosted technologies. We undertake data security due diligence on our partners and ensure that that these partners conform to appropriate accreditations.
A cookie is a small amount of data that is stored locally on your computer and contains information about your activities on the internet. Cookies do not contain any personally identifiable information.
If you don’t accept cookies, your experience of our site will be limited. Items in your shopping bag will not be retained should you decide to leave the site and come back at a later time and you won’t be able to order from our site because products will not be stored in your shopping bag.
You can find more information about cookies and instructions on how to manage or disable them at http://www.allaboutcookies.org.
To enable you to transact
To store and remember what products are in your shopping bag
To recognise the device you are using
To analyse visitor behaviour so we can improve our website
To personalise and improve your shopping experience
To deliver targeted product recommendations
For re-marketing purposes to determine relevant products to show you when you’re browsing on other selected websites
To ensure any messages, such as Survey Invitations, are only shown once per session
To remember if you are a UK or USA site customer so we can automatically send you to the most suitable site
We use third party cookies to allow us to track visitor behaviour and offer certain website services such as re-marketing. If you would like to disable third party cookies, you can turn them off by going to the third party’s website and getting them to generate a one-time “no thanks” cookie that will stop any further cookies being written to your machine. Below is a list of the third parties we currently use;
If you wish to exercise any of your rights or have a complaint, please email firstname.lastname@example.org or contact Customer Services toll free on 1-866-864-8199.
If you have a complaint about how we have collected or handled your personal data you also have the right to complain to the Information Commissioner’s Office (ICO) at https://ico.org.uk.